TurboTax Customer Service


You can contact TurboTax customer service if you have any questions or concerns. There are several ways to get in touch with them, including online forms and phone calls. If unsure how to do this, you can also check out the Frequently Asked Questions (FAQs) section for more information.

Contacting TurboTax by phone

If you’re experiencing trouble with TurboTax, you may have to call their customer service for help. However, it is essential to remember that their representatives are not tax professionals and can’t mediate between you and the IRS or CRA. They can, however, assist with issues regarding billing and technical problems. The customer service representative can often resolve the issue on the first or second call.

Before making a phone call, ensure you have all your documentation ready. This includes your W-2s, tax returns, order confirmation emails, and billing statements. You may also need to contact your device manufacturer for support. During the call, take note of the key points you want to address, including any areas of miscommunication.

TurboTax customer service representatives have different levels of training and experience. Some may be able to provide advice, while others may not. For more complex issues, you might want to contact an expert.

Using the online form

If you are having trouble using TurboTax and have not found the answers you are looking for, you can contact customer service. Most of the time, representatives will be able to resolve most problems. However, there are a few things to keep in mind before calling.

The first thing to consider is the time you will need to wait. This can vary depending on how available the representative is. Sometimes, they will have to close other applications and focus on your issue. When you call, be sure to explain all of your concerns.

The representative may also be able to suggest workarounds for incompatible devices. While they are not tax experts, they can help you with billing and technical issues. You can also ask them questions about the process of filing your taxes. They can help you choose a tax package and offer suggestions on what type of software to purchase.

Refund policy

You need to be aware of the Turbotax refund policy regarding your tax refund. This is a service that is offered by TurboTax to help you save the most money possible on your federal taxes. You can receive your money back in several ways, including a refund check, a direct deposit, or a credit to your bank account.

The first and most obvious way to get a tax refund is to file your return electronically. Most customers receive their funds within fifteen minutes after the IRS accepts their electronic file. However, if you do not want to wait that long, you can open an account with a third-party bank. For example, you can set up an account with First Century Bank or Green Dot Bank, both FDIC members.

Another option is to file a paper return, which means your refund will take a little longer. If you don’t have the time to wait for your tax refund, you can also use Refund Advance. This service is offered through TurboTax, which provides credit to your checking account. There are no fees associated with using the service.